Privacy Notice

Updated: 7/03/2024

By accessing and utilizing this website and any websites, web pages, or services operated by Juan Bueno & Co | Title Insurance Services or its affiliates (collectively, "Juan Bueno & Co," "We," or "Us") that are linked (referred to as "Juan Bueno & Co Sites"), you are agreeing to this Privacy Notice.

Your use of and access to the Juan Bueno & Co Sites is expressly conditioned on your acceptance of the following terms and conditions. If you disagree with or are unable to comply with any portion of these terms and conditions, you are not permitted to use or access the Juan Bueno & Co Sites.

We place great significance on safeguarding the privacy of your non-public personal information. To ensure your privacy and confidentiality, we employ technical, administrative, and operational protective measures. This Privacy Notice outlines how Juan Bueno & Co gathers and utilizes information concerning you when you engage with any of the Juan Bueno & Co Sites.

Juan Bueno & Co reserves the right, at any time, to alter, change, update, or modify this Privacy Notice at its discretion, by merely publishing such changes, updates, or modifications on the Juan Bueno & Co Sites. Any such adjustments, updates, or modifications will become effective immediately upon their posting on the Juan Bueno & Co Sites.

How We Collect Your Personal Information

If you engage in passive browsing of the Juan Bueno & Co Sites without taking any actions, certain information about your visit may be collected automatically. This may include the automatic collection of the Internet domain (e.g., "companyx.com" if you utilize a private Internet access account), the IP address (an IP address is a number assigned to your computer when you access the internet), the timestamp of your access to Juan Bueno & Co Sites, and the specific pages you visited.

We may collect non-public personal information from you when you voluntarily provide personally identifiable information to us through Juan Bueno & Co Sites, such as when ordering services/products and accessing account-specific or other profile information.

We may collect information about your transactions that we secure from our files and from our affiliates.

We may collect information that we receive from consumer reporting agencies.

We may collect information that we receive from others involved in your transactions, such as real estate professionals or lenders.

We limit the use of such information to the purposes for which the information was provided. However, we reserve the right to use such information for marketing/product development research and other similar purposes and/or to contact you regarding additional services or products that you may find useful.

How We Use Your Personal Information

We use your personal information for various purposes, including but not limited to:

a. To provide products and services to you in connection with a transaction and to fulfill or meet the reason for which the information is provided.

b. To provide, support, personalize, and develop our website, products, and services.

c. To create, maintain, customize, and secure your account with Juan Bueno & Co.

d. To process your requests, purchases, transactions, and payments and prevent transactional fraud.

e. To prevent and/or process claims.

f. To assist third-party vendors/service providers who complete transactions or perform services on Juan Bueno & Co’s behalf pursuant to valid service provider agreements.

g. As necessary or appropriate to protect the rights, property, or safety of Juan Bueno & Co, our customers, or others.

h. To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.

i. To help maintain the safety, security, and integrity of our website, products and services, databases, and other technology-based assets, and business.

j. To respond to law enforcement or regulator requests as required by applicable law, court order, or governmental regulations.

k. Auditing for compliance with federal and state laws, rules, and regulations.

l. Performing services including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments.

m. To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all our assets, whether as an ongoing transaction or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred.

SMS Communications

By providing your phone number, you consent to receive text messages from Juan Bueno & Co | Title Insurance Services for updates, notifications, and marketing purposes. Standard messaging and data rates may apply.

How We Use SMS

We use SMS to:

• Send updates and notifications related to your transactions.

• Provide important information about our services.

• Deliver marketing messages and promotional offers.

Obtaining Consent

We obtain your consent to receive SMS communications through the following methods:

• When you provide your phone number on our website or through other interactions with us.

• By explicitly opting in to receive SMS messages via our online forms or other consent mechanisms.

Opting Out

You can opt out of receiving SMS messages at any time by replying "STOP" to any message you receive from us or by contacting us directly.

Disclosure of Information

We do not share your phone number with third parties for their marketing purposes without your explicit consent. We may share your information with service providers who assist us in delivering SMS messages, subject to appropriate confidentiality and security measures.

Disclosure of Personal Information to Affiliated Companies and Nonaffiliated Third Parties

Juan Bueno & Co does not sell your personal information to nonaffiliated third parties. Juan Bueno & Co may share your information with those you have designated as your agent throughout the course of your transaction (for example, your realtor, broker, or a lender). Juan Bueno & Co may disclose your personal information to non-affiliated third-party service providers and vendors to render services to complete your transaction.

Whom We Share Your Personal Information With

We may share your personal information with the following categories of third parties:

a. Non-affiliated service providers and vendors we contract with to render specific services (For example, search companies, mobile notaries, and companies providing credit/debit card processing, billing, shipping, repair, customer service, auditing, marketing, etc.)

b. To enable Juan Bueno & Co to prevent criminal activity, fraud, material misrepresentation, or nondisclosure.

c. Juan Bueno & Co’s affiliated and subsidiary companies. We do not authorize or share personal information with affiliates for the purposes of opt-in SMS messaging.

d. Parties involved in litigation and attorneys, as required by law.

e. Financial rating organizations, rating bureaus, and trade associations, taxing authorities, if required in the transaction.

f. Federal and State Regulators, law enforcement, and other government entities to law enforcement or authorities in connection with an investigation, or in response to a subpoena or valid court order.

The law does not require your prior authorization or consent and does not allow you to restrict the disclosures described above. Additionally, we may disclose your information to third parties for whom you have given us authorization or consent to make such disclosure. We do not otherwise share your Personal Information or browsing information with non-affiliated third parties, except as required or permitted by law.

Use of Cookies

We may use "cookies" to improve our service to you or recall a previous visit. The cookies we use do not collect personally identifiable information, and we do not use cookies to determine your identity.

Cookies are small files saved in your computer's hard drive via your web browser. Whenever you visit Juan Bueno & Co Sites, our computer server retrieves these cookies to identify your computer and enhance your website experience for increased convenience.

International Users

Juan Bueno & Co Sites and products and services are provided in the United States. If you reside outside the United States and choose to provide personal information to us, please note that we may transfer that information outside of your country of residence. By providing us with your personal information, you consent to our collection, transfer, and use of such information in accordance with this Privacy Notice.

European Union Customers

On May 26, 2011, a new directive was passed by the European Union (EU) that requires all companies to obtain “free specific and informed consent” from all European visitors to their website in order to capture cookies. The law requires “opt in” functionality, only allowing cookies to be placed on computers where the user has given his or her consent in advance. Once consent is obtained, we will not need to request permission again in the future unless you delete your cookies.

If you believe you fall within the purview of the EU Cookie Directive but were not provided with the option to opt-in or opt-out on our Juan Bueno & Co Sites, please send an email to webmaster@juanbueno.com. Please include the specific website you are visiting, enabling us to pinpoint and rectify the matter.

Additionally, you can adjust your browser settings to receive notifications when cookies are about to be received, which will provide you with the choice to decline them. Nevertheless, it's important to bear in mind that if you have disabled cookies in your browser in this manner or have opted out, you may find that certain features on the Juan Bueno & Co Sites are not accessible to you.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit Google Analytics Opt-Out.

YouTube Cookies

We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. To find out more, please visit YouTube’s embedding videos information page.

Children

Juan Bueno & Co Sites are not intended or designed to be used by persons under the age of eighteen (18). We do not collect Personal Information from any person that we know to be under the age of thirteen (13).

How Juan Bueno & Co Protects Your Personal Information

Juan Bueno & Co maintains physical, technical, and administrative safeguards and policies to protect your personal information.

Contact Information

If you have questions or comments about this Privacy Notice, the ways in which Juan Bueno & Co collects and uses your information described here, your choices and rights regarding such use, or wish to exercise your rights under law, please do not hesitate to contact us at:

Phone: Toll Free at 1-310-375-2469

Email: privacyrequest@juanbueno.com

Address: Juan Bueno & Co | Title Insurance Services 22939 Hawthorne Blvd. Ste 206, Torrance, CA 90505

Effective Date: 01/01/2024

Updated: 7/03/2024